Court Assistant
Prepare Your Consumer Complaint Step by Step
Organise the dispute, relief requested, and supporting records. Check the official filing route and commission requirements before submission.
Prepare your records and choose the next resource
Use this page for procedural preparation. Read the relevant law explanation and check the official authority's current forms, fees and instructions before filing.
Jurisdiction
Based on consideration paid (2021 notification): District Commission up to ₹50 lakh; State ₹50 lakh – ₹2 crore; National above ₹2 crore.
Fees
The prescribed fee depends on the current rules and case valuation; confirm the amount on the official filing portal.
Timeline
An ordinary consumer complaint is generally subject to a two-year limitation period from the cause of action, with delay condonation available for sufficient cause. Hearing duration varies by Commission and case.
Required documents
- Invoice / bill / receipt of purchase
- Warranty / guarantee card and product photos
- Written communication with seller (emails, WhatsApp)
- Affidavit verifying the complaint
Step-by-step process
- 1Consider sending a dated written complaint to the seller or service provider and keep the response; this is not a universal statutory prerequisite.
- 2Draft the complaint stating facts, deficiency, relief sought and compensation.
- 3File online through the Commission's current portal (e-Jagriti, which replaced e-Daakhil) or in person at the appropriate Commission.
- 4Check the current prescribed fee and payment instructions on the Commission portal before filing.
- 5Attend hearings; e-hearings are permitted.