Illustrative situation and records to prepare
Hypothetical example; not a reported case or a predicted outcome.
An ordered appliance arrives with a different model number. Keep the listing, invoice, delivery record, photographs and seller correspondence. State what remedy is requested and its basis; the example alone does not decide consumer status, forum or entitlement.
Short answer
A consumer complaint needs a defined transaction, the problem complained of, supporting evidence and a specific remedy. First check whether you qualify as a consumer and which commission can hear the dispute under the applicable rules.
Practical preparation
- Collect invoices, payment records, warranty terms, advertisements, delivery records and communications with the seller or service provider.
- Make a dated chronology and an itemised explanation of the refund, repair, replacement or other relief requested. Keep proof of any earlier written complaint.
- Section 69 generally sets two years from the cause of action; a commission may allow delay for sufficient cause with recorded reasons. Confirm the starting date, current jurisdiction rules and filing requirements before submitting.
Scope and limits
Commercial-purpose exclusions and the self-employment livelihood exception need individual assessment. Do not choose a forum using outdated monetary thresholds.