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Consumer Rights

The Consumer Protection Act, 2019 gives you strong remedies against defective goods, deficient services and unfair trade practices.

Where to complain

  • District Commission — up to ₹50 lakh.
  • State Commission — ₹50 lakh to ₹2 crore.
  • National Commission — above ₹2 crore.
  • Online: consumerhelpline.gov.in and edaakhil.nic.in.

Limitation & fee

  • Complaint must be filed within 2 years of cause of action.
  • Nominal fee based on claim value; no lawyer needed for small claims.

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This is general legal information, not legal advice. Please consult a qualified advocate for your specific situation.