All guides
Know What You Can Ask for as a Consumer
Explore consumer protections and possible remedies when goods or services fall short. Keep records and check the route suited to your complaint.
Prepare your records and choose the next resource
Useful records to organise for Consumer Protection Act, 2019. These prompts are not a mandatory filing checklist.
- Invoice, amount actually paid, order terms and delivery or service records.
- Dated correspondence, defect evidence and the response to any earlier grievance.
- An itemised statement of relief and the basis for each amount, separate from consideration paid.
Where to complain
- Under the 2021 ordinary-complaint jurisdiction rules: District Commission where consideration paid is up to ₹50 lakh. Compensation demanded is not added to that amount for this test; verify current rules and the complaint type.
- Under those rules, State Commission: consideration paid above ₹50 lakh and up to ₹2 crore. Territorial jurisdiction and special categories still need checking.
- Under those rules, National Commission: consideration paid above ₹2 crore. Check current notifications before choosing a forum.
- National Consumer Helpline is a grievance-resolution route; e-Jagriti is the Consumer Commission filing platform. A helpline grievance is not the same as a Commission complaint.
Limitation & fee
- Section 69 ordinarily allows two years from the cause of action. A Commission may condone delay for sufficient cause; record the relevant dates and seek advice before calculating limitation.
- Check the current fee schedule and filing instructions; do not calculate fees merely from the compensation requested. An individual may present their complaint, but complex evidence, jurisdiction or limitation issues merit professional help.
Want to ask about your specific situation?
Ask Kanoon-AI